AI-Powered Redesign of the Pharmacy Benefit Experience

Introducing AI-driven tools to remove patient’s frictions, improve the clarity and timing of communication, and drive measurable reductions in support costs.

Overview

Team

• 1 lead ux designer - My role

• 1 junior designer

• 1 design manager

• Directly report to directors and VP

Time

• 2 weeks design

• 1 week kickoffs

• 2 weeks review and wrap up